Data Collections And Uses
This policy applies to users of Sindon HomeCab India Pvt Ltd’s services anywhere in the world, including users of Sindon HomeCab India Pvt Ltd’s apps, websites, features, or other services.
This policy describes how Sindon HomeCab India Pvt Ltdand its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy policy. This policy specifically applies to:
- Riders: users who request or receive transportation
- Drivers: users who provide transportation individually or through partner transportation companies
- Admin Users: users who are supervisors of our corporate clients, who manage their day-to-day operation via Sindon HomeCab India Pvt Ltd App
This policy also applies to those who provide information to Sindon HomeCab India Pvt Ltd in connection with an application to use our services, or whose information Sindon HomeCab India Pvt Ltdotherwise receives in connection with its services (such as contact information of individuals associated with Clients of Fleet Management Solution or Employee Transport Automation Solution). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
Sindon HomeCab India Pvt Ltd collects:
- Information that you provide to Sindon HomeCab India Pvt Ltd: such as when you create your Sindon HomeCab India Pvt Ltd account.
- Information created when you use our services: such as location, usage, and device information.
- Information from other sources: such as from your employer or service provider when filling in your details to provide you transport services.
The following information is collected by or on behalf of Sindon HomeCab India Pvt Ltd:
User profile:
We collect information when you create or update your Sindon HomeCab India Pvt Ltd account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Sindon HomeCab India Pvt Ltd account.
Background check information:
We may collect background check information if you sign up to use Sindon HomeCab India Pvt Ltd’s services as a driver or service provider. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Sindon HomeCab India Pvt Ltd’s behalf.
Demographic data:
We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content:
We may collect information that you submit when you contact Sindon HomeCab India Pvt Ltd customer support, provide ratings or compliments for other users, or otherwise contact Sindon HomeCab India Pvt Ltd.
Information created when you use our services
Location Information
Depending on the Sindon HomeCab India Pvt Ltd services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address, and WiFi.
- For drivers or Supervisors (Admin Users):
Sindon HomeCab India Pvt Ltd collects location information when the Sindon HomeCab India Pvt Ltd app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
- For riders:
If you have provided permission for the processing of location data, Sindon HomeCab India Pvt Ltd collects location information when the Sindon HomeCab India Pvt Ltd app is running in the foreground. In certain regions, Sindon HomeCab India Pvt Ltd also collects this information when the Sindon HomeCab India Pvt Ltd app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Riders may use the Sindon HomeCab India Pvt Ltd app without enabling Sindon HomeCab India Pvt Ltd to collect their location information. However, this may affect the functionality available on your Sindon HomeCab India Pvt Ltd app. For example, if you do not enable Sindon HomeCab India Pvt Ltd to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Sindon HomeCab India Pvt Ltd to collect your location information.
Transaction Information
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage information
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services.
Device Information
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data
We enable users to communicate with each other and Sindon HomeCab India Pvt Ltd through the Sindon HomeCab India Pvt Ltd apps, websites, and other services. For example, we enable drivers and riders, and Admin Users and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Sindon HomeCab India Pvt Ltd receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Sindon HomeCab India Pvt Ltd may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
Information from other sources
- User feedback, such as ratings or compliments.
- Users providing your information in connection with referral programs.
- Users requesting services for or on your behalf.
- Users or others providing information in connection with claims or disputes.
- Sindon HomeCab India Pvt Ltd business partners through which you create or access your Sindon HomeCab India Pvt Ltd account, such as payment providers, social media services, on-demand music services, or apps or websites who use Sindon HomeCab India Pvt Ltd’s APIs or whose API Sindon HomeCab India Pvt Ltd uses.
- Insurance providers (if you are a driver).
- Financial services providers (if you are a driver).
- Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
- Publicly available sources.
- Marketing service providers.
Sindon HomeCab India Pvt Ltd may combine the information collected from these sources with other information in its possession.
How We Use Your Information
Sindon HomeCab India Pvt Ltd collects and uses information to enable reliable and convenient transportation, delivery, and other products and services. We also use the information we collect:
- To enhance the safety and security of our users and services
- For customer support
- For research and development
- To enable communications to or between users
- To provide promotions or contests
- In connection with legal proceedings
Sindon HomeCab India Pvt Ltd does not sell or share your personal information to third parties for third party direct marketing purposes.
Sindon HomeCab India Pvt Ltd uses the information it collects for purposes including:
Providing services and features
Sindon HomeCab India Pvt Ltd uses the information we collect to provide, personalize, maintain, and improve our products and services. This includes using the information to:
- Create and update your account.
- Verify your identity.
- Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Sindon HomeCab India Pvt Ltd at a given moment.
- Process or facilitate payments for those services.
- Track the progress of your ride.
- Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Sindon HomeCab India Pvt Ltd, split fares, or share your ETA.
- Enable features to personalize your Sindon HomeCab India Pvt Ltd account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
- Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
- Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
Safety and security
We use your data to help maintain the safety, security, and integrity of our services and users. This includes, for example:
- Screening drivers prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
- Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.
- Our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the Sindon HomeCab India Pvt Ltd account we have on file, preventing fraud and helping to protect other users.
- Using device, location, profile, usage, and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision-making process.
- Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision-making process.
Customer support
Sindon HomeCab India Pvt Ltd uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
- Direct your questions to the appropriate customer support person
- Investigate and address your concerns
- Monitor and improve our customer support responses
Research and development
We may use the information we collect for testing, research, analysis, and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications from Sindon HomeCab India Pvt Ltd
Sindon HomeCab India Pvt Ltd may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates, and events.
Sindon HomeCab India Pvt Ltd may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Sindon HomeCab India Pvt Ltd user.
Sindon HomeCab India Pvt Ltd may also use the information to inform you about elections, ballots, referenda, and other political and policy processes that relate to our services.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Sindon HomeCab India Pvt Ltd’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies And Third Party Technologies
Sindon HomeCab India Pvt Ltd and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Sindon HomeCab India Pvt Ltd uses cookies and similar technologies for the following purposes:
- Authenticating users
- Remembering user preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns of our services and our partner services only.
- Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
Information Sharing And Disclosure
Some of Sindon HomeCab India Pvt Ltd’s products, services, and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries, and business partners, for legal reasons or in connection with claims or disputes.
Sindon HomeCab India Pvt Ltd may share the information:
- With other users
For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pickup and/or drop-off locations with drivers. If you share a ride trip with another rider, that rider may be told your name and may see your pickup and/or drop-off location.
If you are a driver or admin user, we may share information with your rider(s) including name and photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by riders; total number of trips; for how long you have been using the Sindon HomeCab India Pvt Ltd app; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, and a map of the route you took.
- On your request, we share information with:
- Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
- Sindon HomeCab India Pvt Ltd business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Sindon HomeCab India Pvt Ltd may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom Sindon HomeCab India Pvt Ltd may partner with to deliver a promotion, a contest, or a specialized service.
- With the general public when you submit content to a public forum
We love hearing from our users — including through public forums such as Sindon HomeCab India Pvt Ltd blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public with the owner of Sindon HomeCab India Pvt Ltd accounts that you may use.
- If you use a profile associated with another party we may share your trip information with the owner of that profile.
This occurs, for example, if you are:
- A rider using your employer’s Sindon HomeCab India Pvt Ltd for Business profile, or taking trips arranged through Sindon HomeCab India Pvt Ltd or its business partner or Sindon HomeCab India Pvt Ltd's Transport providers, or Sindon HomeCab India Pvt Ltd's Transport Clients.
- A driver using an account owned by a partner transportation company.
- A rider who takes a trip arranged by a friend or under a Family Profile.
- With Sindon HomeCab India Pvt Ltd subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Sindon HomeCab India Pvt Ltd processes and stores information in India on behalf of its international subsidiaries and affiliates.
- With Sindon HomeCab India Pvt Ltd service providers and business partners
Sindon HomeCab India Pvt Ltd may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
- Payment processors and facilitators.
- Background check providers (drivers and delivery partners only).
- Cloud storage providers.
- Marketing partners and marketing platform providers.
- Data analytics providers.
- Research partners, including those performing surveys or research projects in partnership with Sindon HomeCab India Pvt Ltd or on Sindon HomeCab India Pvt Ltd’s behalf.
- Vendors that assist Sindon HomeCab India Pvt Ltd to enhance the safety and security of its apps.
- Consultants, lawyers, accountants, and other professional service providers.
- Fleet partners.
- Insurance and financing partners.
- Airports.
- Local taxi providers.
- Vehicle solution vendors or third-party vehicle suppliers.
- For legal reasons or in the event of a dispute
Sindon HomeCab India Pvt Ltd may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law